Inaccurate sizing and zero flexibility from support
"Ordered using their size chart, but this item (along with a second product in the same order) was far too big. Since international exchanges aren't allowed, the only option I was given was to return them at my own expense and reorder with full shipping fees again. On top of that, the original promo code had ended, meaning I was expected to pay a higher price plus double shipping just to get the right size. Customer service refused to honor the original price or assist in any way. Copy-pasting generic replies to negative reviews like "we hear you and are working to improve" is just lip service. Take real accountability through your actions, not empty words."














